Responsible Gaming
at cp66

At cp66, responsible gaming is not an afterthought — it is a core principle embedded in how we design, operate, and evolve our platform. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, and we understand that online gambling carries real risks if approached without care and moderation.

Our responsible gaming programme is built around four pillars: prevention, protection, education, and support. Prevention means ensuring only eligible adults aged 18 and above can access the platform. Protection means giving players the practical tools they need to stay within safe limits. Education means helping every cp66 player understand the nature of chance-based games and the statistical realities of wagering. Support means providing clear, accessible pathways to professional help for anyone who needs it.

We firmly believe that gambling should always remain a leisure activity — a source of entertainment alongside cricket betting on BPL and IPL fixtures, slot sessions, and casino play — rather than a means of generating income or escaping personal difficulties. When gambling stops being fun, cp66 wants to be the first platform to help you stop, pause, or seek assistance.

All cp66 staff who interact with players are trained to identify and respond to indicators of problem gambling. If our team notices patterns that suggest a player may be experiencing difficulties, we reserve the right to proactively reach out, apply protective restrictions, or refer that player to professional support services — even without a formal request from the player themselves.

The minimum legal age to gamble on cp66 is 18 years old. This applies to all residents and visitors regardless of where they are located within Bangladesh. We enforce this policy through a multi-layered age verification process:

• Registration declaration: All applicants must confirm during registration that they are aged 18 or above. Providing a false declaration constitutes a breach of our Terms & Conditions and may result in permanent account closure and forfeiture of any balances;
• KYC document verification: We require government-issued identity documents (National ID Card, passport, or driving licence) to verify age. Players who cannot provide valid proof of age will not be permitted to withdraw funds or access the full platform;
• Payment method cross-check: Deposits made via bKash, Nagad, Rocket, and Upay are associated with registered adult account holders, providing an additional layer of age-related assurance;
• Ongoing monitoring: Our fraud and compliance team monitors accounts for any indicators that the registered account holder may not match the verified identity profile.

For parents and guardians: If you believe a minor in your household may have accessed or attempted to access cp66, please contact us immediately at [email protected]. We also strongly encourage the use of parental control software to restrict access to gambling websites on shared or family devices.

One of the most effective ways to maintain control over your gambling is to set strict financial limits before you start playing. cp66 provides a comprehensive suite of deposit-limiting and budgeting tools that put you in charge of how much money you spend on the platform during any given time period.

Increasing limits: Any request to increase a deposit or loss limit will be subject to a mandatory 7-day cooling-off period before the higher limit takes effect. This delay is intentional — it ensures that requests made in the heat of a session cannot be acted on impulsively.

Decreasing limits: Requests to reduce a limit take effect immediately, with no delay. We prioritise your protection over your ability to spend.

To set or adjust any financial limit on your cp66 account, contact our support team directly at [email protected]. Our team operates around the clock on Bangladesh Standard Time (BST, UTC+6) and will process limit requests promptly.

Sometimes you simply need a break — not a permanent exclusion, but a structured pause that gives you space to reflect on your gaming habits without closing your account entirely. cp66 offers flexible time-out options designed for exactly this purpose.

During any active time-out period, cp66 will not send you any promotional emails, bonus offers, or marketing communications. We will not attempt to re-engage you through push notifications or in-app messages. The only communications you may receive are essential account security alerts (e.g., password-change confirmations).

Time-out periods cannot be cancelled or shortened once activated. This is by design — the value of a cool-off period comes precisely from its enforceability. You set the boundary; we hold it for you.

To activate a time-out on your cp66 account, send a request to [email protected] specifying your preferred duration. The restriction will be applied to your account within one hour of your request being verified.

Self-exclusion is the strongest protective tool available on cp66. It is intended for players who recognise that gambling is negatively affecting their life and who need a firm, externally enforced barrier to prevent further access. We take every self-exclusion request with the utmost seriousness and process them as a matter of priority.

Available Self-Exclusion Durations

What Happens When You Self-Exclude

• Your account is immediately suspended and all login access is blocked;
• Any pending withdrawal requests will be processed and funds returned to your verified payment method (bKash, Nagad, Rocket, or Upay);
• Any active bonus balances will be forfeited in accordance with our Terms & Conditions;
• Your contact details are added to our internal marketing suppression list — you will receive no promotional communications for the entire exclusion period;
• Your account data is retained in accordance with our Privacy Policy and applicable legal retention requirements;
• cp66 will use all reasonable technical measures to prevent you from creating a new account during the exclusion period, including email address, mobile number, and payment method matching.

How to Request Self-Exclusion

To initiate a self-exclusion, email [email protected] from your registered email address with the subject line "Self-Exclusion Request" and your preferred duration. Our responsible gaming team will confirm activation within one hour, 24 hours a day, 7 days a week on BST.

Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person's gambling behaviour becomes compulsive and causes significant harm to their financial situation, relationships, mental health, or daily functioning. It can affect anyone, regardless of income level, education, or prior gambling experience.

Common warning signs that gambling may be becoming a problem include:

If you recognise any of these signs in yourself, the most important step is to acknowledge it and take action. cp66's responsible gaming tools — deposit limits, time-out, and self-exclusion — are available immediately and without judgement. You can also contact our support team at [email protected] at any time for confidential assistance.

The following questions are adapted from widely used responsible gaming assessment tools. Reflect honestly on each one. If you answer "yes" to three or more of these questions, we strongly encourage you to use our self-exclusion or time-out tools, or to contact a professional support organisation.

cp66 is committed to ensuring that any player who needs help can access it quickly and without barriers. Below are the primary support channels available to cp66 players in Bangladesh, along with guidance on how to use each one effectively.

Professional Helplines & Organisations

If you feel that professional counselling or therapy may be beneficial, the following types of organisations can provide confidential, non-judgmental support for gambling-related concerns in Bangladesh and internationally:

• Mental health helplines: Kaan Pete Roi is a Bangladeshi emotional support helpline that provides confidential telephone and chat counselling for individuals experiencing psychological distress, including gambling-related anxiety and financial stress;
• Community mental health centres: Government-run community health facilities in Dhaka, Chittagong, and other major cities offer counselling services for behavioural addictions at low or no cost;
• General practitioners: A family doctor or GP can refer you to a registered psychologist or psychiatrist specialising in behavioural addiction treatment;
• Gamblers Anonymous (GA): GA operates peer-support groups internationally. The GA 20 Questions self-assessment is a widely recognised tool for evaluating gambling behaviour, and their meeting network, including online meetings, is accessible to Bangladeshi players;
• National Institute of Mental Health (NIMH), Dhaka: The NIMH provides specialist psychiatric and psychological services and can assist with compulsive and addictive behaviour treatment programmes.